The issue causing customer account creation delay is resolved. BigCommerce engineers implemented a fix at approximately 17:40 UTC and as of 19:20 UTC all systems are operational.
Posted Sep 04, 2024 - 14:47 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 04, 2024 - 13:34 CDT
Update
We are continuing to investigate this issue.
Posted Sep 04, 2024 - 12:45 CDT
Investigating
BigCommerce engineers are currently investigating reports of delays creating new customers and searching for newly-created customers in the control panel. We will provide further updates as they become available.