Payment processing issues

Incident Report for BigCommerce

Resolved

BigCommerce engineers have identified that the problem is likely client related and no issues have been found on BigCommerce side.

Posted Sep 11, 2024 - 07:56 CDT

Update

We are continuing to investigate this issue.

Posted Sep 11, 2024 - 06:36 CDT

Investigating

BigCommerce engineers have started receiving reports with order placement problems on subset of the stores. We will keep you informed with updates as they become available.

Posted Sep 11, 2024 - 05:37 CDT

This incident affected: Checkout & Payment Processing.