Availability issues in Australian region

Incident Report for BigCommerce

Resolved

This incident has been resolved.

Posted Sep 09, 2024 - 01:56 CDT

Monitoring

The API is now serving requests correctly in this region.

Posted Sep 09, 2024 - 01:03 CDT

Identified

API error rates have been observed to still be elevated in this region and the engineering team is working to mitigate the issue.

Posted Sep 09, 2024 - 00:58 CDT

Monitoring

The issue has been mitigated and stores in this region are now operating correctly.

Posted Sep 09, 2024 - 00:43 CDT

Investigating

BigCommerce engineers are investigating an issue affecting the availability of stores in the Australian region.

Posted Sep 09, 2024 - 00:40 CDT

This incident affected: API & Webhooks, Control Panel, and Storefront.