Issue Capturing Payments

Incident Report for BigCommerce

Resolved

BigCommerce engineers observed an issue with authorized payments being delayed when captured starting around 14:30 UTC. The issue was resolved at 17:30 UTC and all systems are fully operational.

Posted Jun 24, 2025 - 13:01 CDT

Investigating

BigCommerce engineers have identified an issue impacting capturing of authorized payments for PayPal, Stripe, and Auth.net. We will keep you informed with updates as they become available.

Posted Jun 24, 2025 - 12:02 CDT

This incident affected: Checkout & Payment Processing.