BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

No incidents reported.

Sep 11, 2024

Issue with coupon promotions

Resolved - This incident has been resolved.
Sep 11, 18:17 CDT

Update - We are continuing to work on a fix for this issue.
Sep 11, 18:05 CDT

Identified - The issue has been identified and a fix is being implemented.
Sep 11, 17:18 CDT

Investigating - BigCommerce engineers are investigating an issue with a subset of Coupon Promotions not applying as expected. We will keep you informed with updates as they become available.
Sep 11, 16:31 CDT

Payment processing issues

Resolved - BigCommerce engineers have identified that the problem is likely client related and no issues have been found on BigCommerce side.
Sep 11, 07:56 CDT

Update - We are continuing to investigate this issue.
Sep 11, 06:36 CDT

Investigating - BigCommerce engineers have started receiving reports with order placement problems on subset of the stores. We will keep you informed with updates as they become available.
Sep 11, 05:37 CDT

Sep 10, 2024

No incidents reported.

Sep 9, 2024

Availability issues in Australian region

Resolved - This incident has been resolved.
Sep 9, 01:56 CDT

Monitoring - The API is now serving requests correctly in this region.
Sep 9, 01:03 CDT

Identified - API error rates have been observed to still be elevated in this region and the engineering team is working to mitigate the issue.
Sep 9, 00:58 CDT

Monitoring - The issue has been mitigated and stores in this region are now operating correctly.
Sep 9, 00:43 CDT

Investigating - BigCommerce engineers are investigating an issue affecting the availability of stores in the Australian region.
Sep 9, 00:40 CDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

Account management issues

Resolved - This incident has been resolved.
Sep 4, 14:54 CDT

Identified - We are currently experiencing issues with BigCommerce account management due to an incident with a third party provider. This includes the ability to purchase services in the Account Dashboard and create new trial stores. BigCommerce engineers are monitoring the incident and will provide updates as they become available.
Sep 4, 14:05 CDT

Customer creation delay

Resolved - The issue causing customer account creation delay is resolved. BigCommerce engineers implemented a fix at approximately 17:40 UTC and as of 19:20 UTC all systems are operational.
Sep 4, 14:47 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 4, 13:34 CDT

Update - We are continuing to investigate this issue.
Sep 4, 12:45 CDT

Investigating - BigCommerce engineers are currently investigating reports of delays creating new customers and searching for newly-created customers in the control panel. We will provide further updates as they become available.
Sep 4, 11:22 CDT

Sep 3, 2024

No incidents reported.

Sep 2, 2024

Іssue with our account management system

Resolved - This incident has been resolved.
Sep 2, 11:17 CDT

Monitoring - BigCommerce engineers are currently monitoring fix of the issue with our account management system. We will keep you informed with updates as they become available.
Sep 2, 10:50 CDT

Update - We are continuing to investigate this issue.
Sep 2, 09:55 CDT

Investigating - BigCommerce engineers are currently investigating an issue with our account management system. During this time, managing your account or upgrading services may not be available. We will keep you informed with updates as they become available.
Sep 2, 09:41 CDT

Sep 1, 2024

No incidents reported.