BigCommerce Status

All Systems Operational

About This Site

Store reliability is important to us at BigCommerce. We monitor the health of our product both internally and through 3rd-party services. If there is a disruption in service to your store or any of the BigCommerce-operated services, our engineers will update the notes here. We may not post notices here for short-duration issues or issues that only impact a small number of stores.

API & Webhooks Operational

Checkout & Payment Processing Operational

Control Panel Operational

Email Operational

Reporting & Analytics Operational

Storefront Operational

Client Services Operational

Client Portal Operational

Support Center Operational

B2B Edition Operational

B2B Edition - API Operational

B2B Edition - Dashboard Operational

B2B Edition - Buyers Portal Operational

3rd Party Services Operational

Avalara Operational

Braintree Operational

Braintree PayPal Processing Operational

Stripe Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Storefront Response Time

Fetching

API Response Time

Fetching

Past Incidents

Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

Issue Capturing Payments

Resolved - BigCommerce engineers observed an issue with authorized payments being delayed when captured starting around 14:30 UTC. The issue was resolved at 17:30 UTC and all systems are fully operational.
Jun 24, 13:01 CDT

Investigating - BigCommerce engineers have identified an issue impacting capturing of authorized payments for PayPal, Stripe, and Auth.net. We will keep you informed with updates as they become available.
Jun 24, 12:02 CDT

Availability Issues in European Region

Resolved - BigCommerce engineers observed an availability issue with a subset of stores in the EU region beginning at approximately 15:01 UTC, which caused some storefront requests to fail. The issue was resolved at 15:26 UTC and all services are fully operational.
Jun 24, 10:50 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 24, 10:31 CDT

Investigating - BigCommerce engineers are investigating an issue impacting the availability of stores in the EU region. We will provide further information as it becomes available.
Jun 24, 10:15 CDT

Jun 23, 2025

Slow search performance

Resolved - This incident has been resolved.
Jun 23, 07:43 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 23, 07:36 CDT

Identified - A subset of stores in the EU region are experiencing slow search times on products and the control panel. BigCommerce engineers have identified the issue and are implementing a fix.
Jun 23, 07:11 CDT

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

Intermittent Availability Issue

Resolved - BigCommerce engineers observed an availability issue with a subset of stores beginning at approximately 19:45PM UTC, which caused some storefront requests to fail. The issue was resolved at 21:00PM UTC and all services are fully operational.
Jun 17, 14:30 CDT

Jun 16, 2025

No incidents reported.